Replacement Car After an Accident
If you've been in a non-fault accident, being without a car can be one of the most stressful parts. Where eligible, our team can arrange a like-for-like replacement vehicle under a credit hire agreement while your own car is repaired, assessed, or replaced — and we'll explain the agreement before you sign anything.
What this covers
Many drivers find their own insurer only offers a small, basic courtesy car — or none at all — after someone else's fault accident. We focus on arranging a vehicle that matches your own, where eligible, so you can keep working, commuting, and running your life while your claim progresses.
How it works
Call our team and talk through what happened and your current circumstances.
We check eligibility and explain the credit hire agreement clearly, including any circumstances where you could be liable, before you sign.
A like-for-like replacement vehicle is arranged, where eligible, while your own car is repaired or your claim is resolved.
Hire charges are pursued from the at-fault driver's insurer where the claim is accepted.
What to have ready when you call
- Your vehicle registration and driving licence details
- Your insurance details and policy number if available
- The other driver's details, if known
- Photos of the damage and accident scene, if you have them
Costs and circumstances
For non-fault accidents, we bill the at-fault driver's insurer directly. For fault accidents, costs are billed to your own insurer under your policy. What's available depends on your circumstances and cover.
Replacement car FAQs
Don't pay for an accident that wasn't your fault.
Speak to our claims team today and let us handle the stressful parts of your claim, where eligible.
Call us on 020 3432 3147Open 24/7
Typical response time: under 60 seconds