My Car Has Been Written Off — What Happens Next?
Being told your car is a total loss can be confusing, especially if you don't agree with the valuation. Our team can explain the process in plain English and support you through it.
How it works
An engineer assesses your vehicle and the repair cost against its pre-accident value.
If it's declared a write-off, a settlement valuation is offered. You can challenge it with evidence if you disagree.
Our team talks you through your options, including next steps for a replacement vehicle where eligible.
What to have ready when you call
- Your vehicle registration, mileage, and service history
- Details of any aftermarket modifications
- Outstanding finance details, if applicable
Circumstances and costs
For non-fault accidents, we bill the at-fault driver's insurer directly. For fault accidents, costs are billed to your own insurer under your policy. What's available depends on your circumstances and cover.
Write-off FAQs
Don't pay for an accident that wasn't your fault.
Speak to our claims team today and let us handle the stressful parts of your claim, where eligible.
Call us on 020 3432 3147Open 24/7
Typical response time: under 60 seconds