About Motor Claims Assist
Motor Claims Assist is an independent accident management service. We are not an insurer and are not affiliated with any insurer named on this site. We help UK drivers after both fault and non-fault accidents, arranging replacement vehicles, recovery, repairs, and write-off support, and dealing with insurers on their behalf where eligible.
What we do
We help drivers after both fault and non-fault accidents.
Our claims team can arrange a replacement vehicle, recovery and storage, repairs through an approved network, and support if your vehicle is written off — handling the coordination and insurer communication along the way.
How we're funded
For non-fault accidents, we bill the at-fault driver's insurer directly. For fault accidents, costs are billed to your own insurer under your policy. What's available depends on your circumstances and cover.
Replacement vehicles are provided under a credit hire agreement. This is different from a courtesy car supplied by your insurer: hire charges are recovered from the responsible insurer, and we'll explain the agreement and any circumstances where you could be liable before you sign.
Reporting your accident
Contacting us does not report the accident to your insurer. Always follow your policy's rules for telling your insurer about an accident.
Who we are
Motor Claims Assist is a trading name of Alpine Motor Group Ltd, a UK registered company (company number 16844896), whose registered office is at 128 City Road, London, United Kingdom, EC1V 2NX.
Lines are open 24 hours a day, 7 days a week.