One call. Your whole accident claim handled.
If you've been involved in an accident, our claims team can arrange your replacement vehicle, repairs, recovery, and deal with the insurers for you, where eligible.
- Like-for-like replacement vehicle
- Recovery & storage arranged
- Approved repairs managed
Start your claim today
Tell us what happened and we'll call you back.
Has the other driver's insurer already called you?
You don't have to agree to anything on that call — take a moment and check where you stand.
Three simple steps. No jargon.
First accident? Don't worry — most of the drivers we help have never made a claim before.
Give us a call — it's free
We'll check whether your accident looks non-fault, with no cost and no obligation. If we can't help, we'll say so and point you in the right direction.
We take it from there
Where eligible, we arrange a suitable replacement vehicle, book repairs with a trusted garage and speak to the other driver's insurer for you.
The at-fault side covers the costs
Reasonable costs are claimed from the at-fault driver's insurer, subject to claim circumstances — so you're not left out of pocket.
Not your fault? Your own policy shouldn't take the hit.
When you claim on your own insurance, you may be asked to pay your excess first and a claim can stay open on your policy while your insurer recovers its costs — which may affect your renewal.
When we manage your claim, your insurer is usually just informed of the accident. Where eligible, there's no excess to pay and your no-claims bonus may be protected.
Insurers focus on policies. We focus on non-fault claims.
"I assumed I wouldn't have to pay anything because I was hit — then my insurer asked for my excess."
Example of a common customer concern
The question we hear most
"Will my premium go up?"
Claiming through us means no claim is opened on your own policy, subject to claim circumstances.
Your insurer isn't the only way to claim
After a non-fault accident there are three main routes. Here's a straightforward comparison so you can decide what's right for you.
Go direct to their insurer
Your handler works for the at-fault side
- Usually no excess to pay
- Replacement car may be the cheapest option
- Repairs through their chosen network
- Write-off valuation set by them
Claim on your own policy
Your handler works for your insurer
- A provider you already know
- You may pay your excess upfront
- Open claim may affect your renewal
- Courtesy car may be small or unavailable
Claim with Motor Claims Assist
Your handler works for you
- No excess where eligible, nothing on your policy
- Like-for-like replacement vehicle where eligible
- Repairs through trusted, quality repairers
- Independent valuation if your car is a write-off
The other insurer has a team looking after their interests. We look after yours.
"So what's the catch?"A fair question.
When something sounds free, it's sensible to ask who's paying. Here's the honest answer — the same one our claims specialists give on every call.
Call us on 020 3432 3147
Our costs are recovered from the at-fault driver's insurer under industry-agreed arrangements — not from you.
We'll keep you informed and talk you through your options. As long as you're honest and cooperate, you won't be left with an unexpected bill.
It's often not too late to switch. It depends on your circumstances — call us and we'll give you a straight answer.
Why the other driver's insurer got in touch so quickly
When their customer is at fault, the other insurer's aim is to keep the cost of your claim down. One way to do that is to contact you first with an offer to "handle everything".
They may promise similar things — but they answer to the at-fault side. Once you accept their services, it can be difficult to move your claim elsewhere.
You don't have to accept their offer, and you don't have to speak to them. Let them know your claim is being handled, then call us.
"Hi, we're calling from the other driver's insurer — we can sort everything out for you today…"
Watch out for cash offers or pressure to decide quickly — take advice first.
Fast
At-fault insurers often call within hours, hoping to take over your claim
5.0/5
Rated on Google by customers
£0
Upfront cost to you where eligible — costs are claimed from the at-fault side
Had an accident that wasn't your fault? Contact us before your insurer.
When the accident was not your fault, you may be entitled to claim directly from the at-fault insurer rather than going through your own insurer.
No excess to pay where eligible
Where the claim is accepted, reasonable costs are usually recovered from the at-fault insurer.
Replacement vehicle arranged
A suitable like-for-like vehicle where eligible, so you stay mobile.
We deal directly with insurers
We handle communication so you don't have to chase updates.
Dedicated claims support
One team from first call through to claim resolution.
Recovery and storage available
Fast recovery and secure storage where required, subject to circumstances.
Repairs through trusted repairers
Approved repairs managed by an established UK repair network.
Trusted by drivers after non-fault accidents
"The process was simple from the first call. They handled everything and I never had to chase anyone."
"They arranged a replacement car quickly and kept me updated throughout. Real weight off my mind."
"I didn't have to deal with the stress of chasing insurers. Repairs were sorted properly."
Stay updated throughout your claim
From replacement vehicle updates to repair progress and insurer communication, we keep you informed at every stage — no chasing required.
Support from start to finish
Everything you need after a non-fault accident, delivered by one team.
Recovery & Storage
Fast recovery and secure storage where required.
Learn more →Replacement Vehicle
Suitable like-for-like vehicle where eligible.
Learn more →Approved Repairs
Repairs managed through an approved UK network.
Learn more →Claim Management
End-to-end handling of your claim progression.
Total Loss Assistance
Support if your vehicle is written off.
Learn more →Personal Injury Referral
Referral to trusted partners where applicable.
Vehicle Damage Assessment
Independent assessment to support your claim.
Insurer Communication
We deal with insurers on your behalf.
Answers to common questions
Not sure where you stand? Our team is happy to talk you through your options, with no obligation.
Don't pay for an accident that wasn't your fault.
Speak to our claims team today and let us handle the stressful parts of your claim, where eligible.
Call us on 020 3432 3147Open 24/7
Typical response time: under 60 seconds